Consumer issues - Goods and services

As consumers, most of us buy goods and services from companies on a daily basis. And it’s right to expect these to reach an acceptable standard. When they do not, you have legal rights as a consumer to protect you.

Problems with goods and services can cover a wide range of issues from being sold faulty products to receiving a poor service from a builder. In some cases, you may be tricked into parting with cash by unscrupulous sales people or rogue traders. If you haven’t received the standard of product or service that you expected, you are able to take legal action.

This is valid for both physical goods and digitals assets.

At Masons Law, our solicitors help consumers take action against unfair treatment when buying goods or services. We can help you make a complaint and, where appropriate, claim for compensation when things go wrong.

Our friendly solicitors are easy to talk to and will explain your rights in terms that are easy to understand. With our free initial assessment promise, you can find out what options are available before deciding what action to take, so for further information, call one of our experienced solicitors on 0208 5324884.

Expert legal advice you can rely on

Consumer rights

You undoubtedly expect life’s daily routine to run smoothly, but sometimes dealing with other people, commercial businesses and public organisations doesn’t go to plan. If so, then don’t suffer on your own; you have consumer rights that are there to support you, which means taking legal advice can often help resolve issues whenever you feel badly done to.

Real Estate Law

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Family Law

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Insurance Law​

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Expert legal advice you can rely on

Consumer rights

You undoubtedly expect life’s daily routine to run smoothly, but sometimes dealing with other people, commercial businesses and public organisations doesn’t go to plan. If so, then don’t suffer on your own; you have consumer rights that are there to support you, which means taking legal advice can often help resolve issues whenever you feel badly done to.

Community care issues

When adults have special care needs, the local authority is often responsible for providing community care services to help support the individual in their daily life. Community care services can include services provided in your own home, or at another location within the community.

Consumer issues - goods and services

As consumers, most of us buy goods and services from companies on a daily basis. And it’s right to expect these to reach an acceptable standard. When they do not, you have legal rights as a consumer to protect you.

Data protection

In today’s modern world, many companies hold sensitive information about individuals – from bank details and contact information to medical information. Whilst companies may need this information to provide us with services or employment, they have a duty to ensure that our information is not misused or shared with the wrong people.

Freedom of information

Public authorities hold a vast amount of information on a wide range of topics. The Freedom of Information Act gives the public the right to access this information. This means you have the right to ask any public sector organisation to provide all of the recorded information they hold on any particular subject.

Human rights and discrimination

As humans, we have particular rights that ensure we can expect to live and be treated in certain ways. These human rights are protected by law. Examples of human rights in the UK include the right to life, the right to an education and the right to a fair trial.

Professional negligence

When you ask a professional for advice, that’s what you expect. But what if that advice causes you problems or losses? Surveyors, architects, solicitors and accountants are all bound by professional standards and owe you a duty of care and skill. So, if there advice is negligent you have the right to make a claim, and that’s where we can help.

Expert legal advice you can rely on

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